Shipping and returns policy

Changes and returns

We strive to provide the best service, and our quality control processes ensure the highest standards. However, we are human; should any error occur on our part, we will resolve it as quickly as possible.

If you are not satisfied with your purchase, you have 7 business days from the date of receipt to return the product. To do so, please contact us at aurembiaix.sabater@gmail.com and state the reason for the return.

Return shipping costs are the responsibility of the buyer and will be deducted from the refund amount. The refund will be processed within a maximum of 7 business days of the product being received at the seller’s facilities.
In the event of a defect attributable to the seller, we will proceed with a replacement, repair, or price reduction, as appropriate, in accordance with regulations regarding consumer goods warranties. In such cases, the seller will cover all additional shipping costs arising from the issue (including both outbound and return transport).
The customer must complete the exchange and/or return form—which will be sent via email from aurembiaix.sabater@gmail.com—and include it with the product.

Requirements for exercising the right of return:

To request a refund, the following requirements must be taken into account:

The product must not have been tampered with and must retain its original appearance.
It must be returned in its original packaging, protected to prevent damage during transit.
It must include all original accessories or documentation.
The product must be sent to the address indicated by the seller.

If the problem or defect cannot be resolved, a full refund of the purchase price will be issued.

Returns from Ceuta, Melilla, and international locations.

The same conditions described above apply; however, please note that customs charges and local taxes may apply depending on the destination.

Shipping and Transport

Delivery times depend on the destination country. To avoid delivery issues, it is essential to fill out the purchase form correctly.

Delivery times and shipping costs

Domestic shipments

For shipments within Spain, delivery takes 5 to 7 business days from the time of payment.
Costs: The rate applied at the time of purchase depends on the value, size, and destination.
Artworks larger than 100×100 cm: shipped in suitable packaging; delivery may take up to one week.

International shipments

International shipping costs are determined by size and destination and are applied automatically at the time of purchase.
For international shipments within the European Union, the delivery time will be approximately 7–10 business days.
For international shipments outside the European Union, the delivery time will be approximately 12–15 business days.

If the shipment is expected to exceed the agreed timeframes, we will notify the User, who will have the option to cancel the order and obtain a refund of the amounts paid.
We cannot be held responsible for delays caused by unforeseen or unavoidable circumstances, such as strikes, natural disasters, accidents, or other situations of force majeure.
If the established delivery timeframe has passed without delivery taking place—and without any issue having been reported—the User must notify us via email.
Order verification upon delivery
It is the User’s responsibility to check the order upon receipt and make any claims they deem appropriate, including the option to reject the order if it has been opened, tampered with, or shows obvious signs of damage.

If any of these situations occur, the User must notify us via email.