{"id":2573,"date":"2025-03-12T12:46:48","date_gmt":"2025-03-12T10:46:48","guid":{"rendered":"https:\/\/www.aurembiaix.cat\/politica-enviament\/"},"modified":"2026-10-07T18:37:53","modified_gmt":"2026-10-07T16:37:53","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/www.aurembiaix.cat\/en\/shipping-policy\/","title":{"rendered":"Shipping and returns policy"},"content":{"rendered":"

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Shipping and returns policy<\/h1><\/div><\/div><\/div><\/div><\/div><\/div>

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Changes and returns<\/strong><\/p>\n

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We strive to provide the best service, and our quality control processes ensure the highest standards. However, we are human; should any error occur on our part, we will resolve it as quickly as possible.<\/p>\n

If you are not satisfied with your purchase, you have 7 business days<\/strong> from the date of receipt to return the product. To do so, please contact us at aurembiaix.sabater@gmail.com and state the reason for the return.<\/p>\n

Return shipping costs are the responsibility of the buyer and will be deducted from the refund amount. The refund will be processed within a maximum of 7 business days<\/strong> of the product being received at the seller’s facilities.
In the event of a defect attributable to the seller, we will proceed with a replacement, repair, or price reduction<\/strong>, as appropriate, in accordance with regulations regarding consumer goods warranties. In such cases, the seller will cover all additional shipping costs arising<\/strong> from the issue (including both outbound and return transport).
The customer must complete the exchange and\/or return form\u2014which will be sent via email from aurembiaix.sabater@gmail.com\u2014and include it with the product. <\/p>\n

Requirements for exercising the right of return:<\/strong><\/p>\n

To request a refund, the following requirements must be taken into account:<\/p>\n

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  • The product must not have been tampered<\/strong> with and must retain its original appearance.<\/li>\n
  • It must be returned in its original packaging<\/strong>, protected to prevent damage during transit.<\/li>\n
  • It must include all original accessories or documentation<\/strong>.<\/li>\n
  • The product must be sent to the address indicated by the seller.<\/li>\n<\/ul>\n

    If the problem or defect cannot be resolved, a full refund of the purchase price will be issued<\/strong>.<\/p>\n

     <\/p>\n

    Returns from Ceuta, Melilla, and international locations.<\/strong><\/p>\n

    The same conditions described above apply; however, please note that customs charges and local taxes<\/strong> may apply depending on the destination.<\/p>\n

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    Shipping and Transport<\/strong><\/p>\n

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    Delivery times depend on the destination country. To avoid delivery issues, it is essential to fill out the purchase form correctly.<\/p>\n

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    Delivery times and shipping costs<\/strong><\/p>\n

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    Domestic shipments<\/strong><\/p>\n

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    • For shipments within Spain<\/strong>, delivery takes 5 to 7 business days<\/strong> from the time of payment.<\/li>\n
    • Costs<\/strong>: The rate applied at the time of purchase depends on the value, size, and destination.<\/li>\n
    • Artworks larger than 100×100 cm<\/strong>: shipped in suitable packaging; delivery may take up to one week<\/strong>.<\/li>\n<\/ul>\n

      International shipments<\/strong><\/p>\n

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      • International shipping costs are determined by size and destination and are applied automatically at the time of purchase.<\/li>\n
      • For international shipments within the European Union<\/strong>, the delivery time will be approximately 7\u201310 business days<\/strong>.<\/li>\n
      • For international shipments outside the European Union<\/strong>, the delivery time will be approximately 12\u201315 business days<\/strong>.<\/li>\n<\/ul>\n

        If the shipment is expected to exceed the agreed timeframes, we will notify the User, who will have the option to cancel the order and obtain a refund of the amounts paid<\/strong>.
        We cannot be held responsible for delays caused by unforeseen or unavoidable circumstances, such as strikes, natural disasters, accidents, or other situations of force majeure<\/strong>.
        If the established delivery timeframe has passed without delivery taking place\u2014and without any issue having been reported\u2014the User must notify us via email<\/strong>.
        Order verification upon delivery<\/strong>
        It is the User’s responsibility to check the order<\/strong> upon receipt and make any claims they deem appropriate, including the option to reject the order if it has been opened, tampered with, or shows obvious signs of damage<\/strong>.<\/p>\n

        If any of these situations occur, the User must notify us via email<\/strong>.<\/p>\n

         <\/p>\n

        <\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

        Shipping and returns policy Changes and returns   We strive …<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":30,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2573","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t